How We Work

We are committed to guiding you through each step of the design process and engaging you in ongoing communication to ensure everyone is on the same page. Here’s what the overall arc of your design journey with us looks like:

  • Phase 1: Discovery Call and Onboarding

    We’ll get to know a little about you and your project through a discovery call. If both you and I decide to move forward, we will get your contract signed and send you our client preferences form.

  • Phase 2: Customized Design Plan

    Then, we will begin the selection process and present you with your customized design.

  • Phase 3: Procurement & Project Management

    After we’ve made your selections, we’ll start the procurement process. We ensure all the orders are placed correctly, stay on top of lead times, manage the receiving and storage process on your behalf, and handle all customer service.

  • Phase 4: Installation and Follow-Up

    Last but not least, we will begin the installation process, managing all the small details and final styling so you don’t have to worry about anything. This includes coordinating installation details with your builders or subcontractors (painters, window treatment installers, etc.). We will also take professional photos and provide product care instructions.

Frequently Asked Questions

  • We are all about left- and right-brain thinking: meaning we create beautiful spaces while also considering the functionality of your design. Rather than focusing solely on aesthetics, we also address any technical challenges and think forward to potential problems as we work. We’re committed to excellence, guiding you through every step, and telling your story through uniquely personal design.

  • Working with us is both fun and easy! We are passionate about what we do and truly care about creating a space you absolutely love. We are adaptable, professional, and authentic, providing you with the best design and customer service.

  • This depends! Because we want to provide you with the best design possible, we can’t accommodate “fast” turnarounds. Our team works efficiently, but we have an incredibly thoughtful and meticulous process that we’ve created over the years and are constantly improving. A good range to expect is 6-9 months for full-service design, but construction of course adds to that timeline and that range is dependent on the custom scope. We’ll keep you posted on our progress and answer any and all questions as we go along!